Company Team:

Founded in 2013 Vidonn® Information Technology Company (Ltd) is dedicated to R&D of smart wearable devices. With years of accumulated experiences in hardware and software development, we published our Vidonn® Smart Bracelet Series since 2013. We are also independent developer of our iOS APP and Android APK, as well as the builder of cloud storage application platform, which made the combination of hardware and mobile internet technology successfully and gained widespread high praise.

How long does it take to fully charge the bracelet?

It takes one and half hours to fully charge it, and actual capacity will flash and be displayed after 30 seconds charging.

.What's the farthest valid distance of the Bluetooth?

About 7-8 indoor, 10m in wide-open area.

How many languages does the X6’s notification support?

X6 adopts multi-language chip, it supports over 100 languages display.

Where is the button? What does the screen display?

It's a rhombus touch-key button beside the screen. It displays time, steps, calories, distance, notifications, hold pressing the button for about 3 seconds, it turns into temporary mode. Do this again to turn it back to normal mode.

Why can't the device find bracelet when paring with?

A.Check “Settings-Bluetooth” to see if any other X6 bracelet nearby, then select “Neglect” to avoid disturbance.

B.Put the bracelet within 5cm distance with your smartphone.

C.Go back to app and search bracelet again.

Why can't device connect with bracelet after login into app?

A.Wait for about 10 seconds, app will connect with bracelet automatically.

B.If the app still show “Connecting” after 30 seconds, click “Connecting”, get into search page to search and connect bracelet.

C.If still can't connect, please check “Settings-Bluetooth” to see if X6 is in the list, click “Neglect This Device”, turn off and restart Bluetooth.

Why isn't the data of app the same with bracelet after synced?

Please re-save personal info, “More-Personal Info-Save” then re-sync

Why the app show “ Network Timeout”?

Please check the device internet connection status. We do not recommend using it with 2G internet.

If the internet connection is normal and still showing “Network Timeout”, please restart the App.

Why is it so slow to sync data

It takes about 6 minutes to sync data for first time use or after 7 days without sync.

Is it real that it indicates 100% capacity after charged for half an hour?

It takes about one hour to fully charge via standard USB port ( 5v / 350ma); it will display actual capacity when is disconnected with power source.

Why bracelet vibrates when move away a certain distance from smartphone?

X6 has anti-lost function, it will vibrate to alert user when lost connection with app. The farthest distance is 10m.

Why can't bracelet receive notifications?

A.Check “ Settings-Bluetooth”, if X6 is in the list, chose “ Forget This Device”.

B.Close and restart Bluetooth.

C.Back to app and search X6.

How to change the app language into English?

Please change the language setting of smartphone into English, then download the app and change the language setting back to your own language, the app will be in English.

Why the banded X6 gets lost after some while?

It’s due to unstable Bluetooth signal. Launch APP and go to “Settings-Bluetooth”, tap the X6 and tap to “Forget This Device”, then rebind the X6 with app, it will resume.